Dismay at Scoresby post office closure

April 3, 2013 by  

Scoresby residents have been angered by Australia Post’s decision to close the nearby Ferntree Gully outlet, which many people claim offered excellent customer service in a convenient location.

The branch on Edina Road closed at the beginning of March, with added burden falling squarely on the shoulders of locals, who are bewildered by the decision. Responses to the closure have ranged from disappointment to distress. Knox Weekly respondent Meapi said:

“I am so disappointed and unhappy about the closure. The post office provides the best service ever. Mountain Gate or Boronia are very inconvenient for a mother with a small child.”

Her concerns were echoed by other post office customers, citing the Ferntree Gully outlet’s convenience, safety, good parking and friendly service as vital attributes which will be sorely missed. In its defence, an Australia Post spokesperson cited customer decline at Ferntree Gully as a key reason for the closure.

A letter-drop of leaflets from flyer printing services, in protest against the closure, was extremely effective, attracting 90 people to attend a meeting to voice their disapproval. Unfortunately, Australia Post was unmoved. According to residents living directly across from the post office, the outlet was always busy, and especially suited to elderly customers.

The added journey to other suburbs may seem insignificant to some, but for the elderly it can become a very awkward and confusing adjustment. Increased travel time and logistical reorganisation is a very real hurdle for senior community members attempting to retain a semblance of independence.

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